Shipping policy

Shipping Policy

Thank you for shopping with Creative Critters! We're committed to getting your pet supplies to you quickly and safely.

Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Standard Shipping (5–7 business days): Calculated at checkout

Expedited Shipping (2–3 business days): Calculated at checkout

Free standard shipping on orders over $50

Domestic Shipping We currently ship to all 50 US states.

Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking to update.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email address] so we can make it right.

Questions? Reach out to us anytime — we're happy to help!

Kerrysim364@gmail.com